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Generic Terms and Conditions


Hereunder are the Generic Terms and Conditions applying to you (“the customer””the tenant”) and your rental in the charming guesthouse Côté Provence (“the owner”), located 544 Chemin du Pont de Bois, 84250 Le Thor – France. 


Personal Data protection  :

The French Code of Tourism and Code of country entrance and stay for foreigners have been modified by decree (n°2015-1002 of August 18th, 2015). It is since mandatory for all accommodations including B&Bs to ask foreigners for their full coordinates for potential police requests. So that we ask the reservation contractor to communicate to us personal informations when booking and IDs of all other residents at arrival. Your datas have to be kept for a minimum of 6 months after your stay.

According to the EU law for General Data Protection Regulation (EU 2016/679) (GDPR), the owner commits to not reveal to any third party (instead the Police, or Courts or French administrations) informations of whatever nature, on whatever media,  brought by the tenant on the occasion of the execution of the reservation.

Côté Provence uses your coordinates for its communication towards you and only you. You have the right to ask  for limiting the use of your data or for your data to be erased (after the 6 months period).  This can be done by sending us a simple email at coteprovence84250@gmail.com with acknowledgement of receipt .


Reservation :

The reservation becomes effective since the customer have sent to the owner a deposit.

For Direct Booking (via our Website www.coteprovence.com ) :

  • The Generic Terms and Conditions are accepted when signing the contract that would have been sent to you or when ticking the corresponding Tick Box during the online reservation process.
  • We ask for a deposit of 30 % of the total price of the stay.


For Booking via an OTA (Online Travel Agencies as Booking.com or AirBnB) : please refer to the conditions set with the concerned partner. Be aware that there are additional fees when contracting via an OTA.  


Balance :

For Direct Booking, the balance of the rental is to be paid on the day of arrival.

Consumptions and additional services will be paid at the end of stay.

For Booking via an OTA, the balance is collected directly by the OTA.


Payment :

All payments have to be made in euros (€). Our prices are VAT inclusive.

Payments can be made by Credit Card (Visa / Mastercard / Maestro), by bank transfer (SWIFT), or in cash.

For security questions, we will never accept or ask you to send us directly by phone or email your Credit Card informations, but will use or propose you to use secured online payment systems (Stripe or Paypal, or the one of an OTA).


Cancellation Policy

Cancellation by the customer:

For Direct Booking (via our Website www.coteprovence.com ) :

Any cancellation must be notified by registered letter or e-mail with an acknowledgment of receipt sent to the owner.

Cancellation before the beginning of the stay: if the cancellation intervenes more than 60 days before the beginning of the stay, the amount of the deposit is entirely transfered back to the customer.

If the cancellation intervenes between 30 and 60 days before the beginning of the stay, 50 % of the amount of the deposit is returned to the customer.

If the cancellation intervenes less than 30 days before the beginning of the stay, the amount of the deposit remains acquired to the owner who reserves him the right to demand the balance of the price of the accommodation to the customer (in case the owner is not able to re-rent the accommodation because of too short notice (eg no show)).

In case of shortened stay, the costs corresponding to the total accommodation remains entirely acquired to the owner.

For Booking via an OTA : please refer to the conditions set with the corresponding OTA.


Cancellation by the owner :When before the beginning of the stay, the owner cancels this stay, he has to inform the customer by letter or e-mail with an acknowledgment of receipt. The customer will be immediately reimbursed of all already paid sums.


Check In :  The customer arrives the first day of stay in between 16h and 19h (4pm and 7pm), unless the customer has previously and expressly agreed to another schedule with the owner.  

In case of earlier arrival, the owner can refuse to accept the customer.

In case of unexpected late or deferred arrival, the customer has to prevent the owner before 16h (4pm). Without any notice of late or deferred arrival to the owner, the owner will consider it as a no-show and is allowed to re-rent the accommodation after 19h (7pm).

Check Out : The customer commits to return rooms and/or cottages in good condition and to signal to the owner any damage. Rooms and cottages must be vacated by 10:30am on day of departure.

Capacity : The reservation is established for a precise number of persons, including adults and children. Your child aged 14 years or more counts for an adult. A baby counts for a child.

If the number of persons exceeds this number, the owner can refuse the additional guests. This refusal cannot be considered as a modification or a break of the contract on the initiative of the owner.


Disabled persons :Unfortunately our accommodation is not suitable for people with disabilities. Our rooms are all upstairs and if our guesthouses are full footing, they are not suitable for persons in a wheelchair.


Animals : For reasons of hygiene and safety of our hosts, no pet is authorized. If a guest comes with an animal for check in, the owner can refuse the guest. This refusal cannot be considered as a modification or a break of the contract on the initiative of the owner.

If a guest introduces an animal without notice during his stay, he will be asked to leave the Guesthouse immediately. The costs corresponding to the total accommodation will remain entirely acquired to the owner.


Use of accommodation and common places :

The tenant can’t in no event of any right  stay in places at the expiration of the period of rent initially contracted, except a new agreement is signed by the tenant and the owner.

The customer will have to respect the peaceful character of the house and associated garden and services, and make a usage of the places corresponding to their destination. He commits to return rooms and/or cottages / Guesthouses in good condition.

It is strictly forbidden to smoke inside the house and cottages / Guesthouses, neither in the swimming pool area and the summer kitchen area. It is not allowed to cook, eat and drink in the rooms.

Any deterioration by the customer will be charged. The customer will beforehand have verified with his insurance that he benefits from a holiday resort guarantee.


Children : the children from 0 to 99 years old are welcome ! The young children must be always accompanied by their relatives and remain under their responsibility wherever in the house, the park (river border) and the swimming pool (the bathing is without surveillance).


Bikes :if our house proposes a bikes garage, your bike and its equipment remain under your responsibility.


Cars :if our house has a private and secured parking, your car and its contents remain under your responsibility.


 
Côté Provence
544, chemin du Pont de Bois - 84250 LE THOR 
Tel : +33 (0)490 481 428      email : coteprovence84250@gmail.com

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