Terms and Conditions

Terms and Conditions

Hereunder are the Generic Terms and Conditions applying to you (“the customer””the tenant”) and your rental in the charming guesthouse Côté Provence (“the owner”), located 544 Chemin du Pont de Bois, 84250 Le Thor – France and managed by the company so called SASU Côté Provence. 

Personal Data protection :

The French Code of Tourism and Code of country entrance and stay for foreigners have been modified by decree (n°2015-1002 of August 18th, 2015). It is since mandatory for all accommodations including B&Bs to ask foreigners for their full coordinates for potential police requests. So that we ask the reservation contractor to communicate to us personal informations when booking and IDs of all other residents at arrival. Your datas have to be kept for a minimum of 6 months after your stay.
According to the EU law for General Data Protection Regulation (EU 2016/679) (GDPR), the owner commits to not reveal to any third party (instead the Police, or Courts or French administrations) informations of whatever nature, on whatever media,  brought by the tenant on the occasion of the execution of the reservation. Côté Provence uses your coordinates for its communication towards you and only you. You have the right to ask  for limiting the use of your data or for your data to be erased (after the 6 months period).  This can be done by sending us a simple email at contact@coteprovence.com with acknowledgement of receipt .

Reservation :

The reservation becomes effective since the customer have sent to the owner a deposit and have agreed to our Generic Terms and Conditions. For Direct Booking (via our Website www.coteprovence.com ) :
  • The Generic Terms and Conditions are accepted when signing the contract that would have been sent to you or when ticking the corresponding Tick Box during the online reservation process.
  • We ask for a deposit of 30 % of the total price of the stay.
  For Booking via an OTA (Online Travel Agencies as Booking.com or AirBnB) : please refer to the conditions set with the concerned partner. Be aware that there are additional fees when contracting via an OTA.
For Direct Booking (via our Website www.coteprovence.com ) : Any cancellation must be notified by registered letter or e-mail with an acknowledgment of receipt sent to the owner. A) Cancellation before the beginning of the stay:
  • if the cancellation intervenes more than 30 days before the beginning of the stay, the amount of the deposit is entirely transfered back to the customer.
  • If the cancellation intervenes between 15 and 30 days before the beginning of the stay, the amount of the deposit remains acquired to the owner.
  • If the cancellation intervenes less than 15 days before the beginning of the stay, the amount of the deposit remains acquired to the owner who reserves him the right to demand the balance of the total price of the stay to the customer (in case the owner is not able to re-rent the accommodation because of too short notice (eg no show)).
B)In case of unexpected late or deferred arrival, see “Arrivals” hereunder. C) In case of shortened stay, the costs corresponding to the total stay remains entirely acquired to the owner. For Booking via an OTA : please refer to the conditions set with and by the corresponding OTA.

The owner reserves his right to cancel the customer’s stay up to 5 days before the start of the stay, without any damage being claimed. The customer will be immediately reimbursed for the sums already paid. Under no circumstances is the owner required to find another place for the customer to stay.

A) In the event of cancellation by the customer for mandatory quarantine due to COVID-19 (upon presentation of a medical certificate), the deposit will be fully refunded.

B) For health reasons (request from the public authorities, case of infection with the virus of one of the clients or of our staff, requiring a quarantine) the owner may be required at any time to reduce the capacity of his establishment, or even close it. The owner can then cancel the stay of the client, and he will inform him by email as soon as possible. The customer will be reimbursed immediately of the sums already paid but will not be able to claim any damage and interest.

In the event that the owner should end your stay to close the establishment, the customer will be reimbursed for the sums already paid in proportion to the time remaining to be stayed. The customer cannot claim any damage or interest. Under no circumstances is the owner required to find another place for the customer to stay.

C) In case of lockdown, border closures or traffic restrictions decreed by the French Government, before the start of the customer’s stay, the customer will be fully reimbursed for the deposit already paid. In the event of lockdown, border closures or traffic restrictions decreed by the French Government during customer’s stay, and which would cause the customer to leave the establishment, the customer will be reimbursed for the sums already paid in proportion to the time remaining to stay.

ATTENTION, we are talking here about measures taken by the French Government and not those that could be taken unilaterally by the States of origin of our customers without prior acceptance by the French Government.

D) In ​​case of lockdown, border closures or traffic restrictions decreed by the State of origin of our customers (other than France then) :

  • before the start of customer’s stay, if the cancellation occurs less than 30 days before the start date of the stay, the amount of the deposit will remain acquired by the owner.
  • during customer’s stay, when the customer would choose to leave the establishment, the sums already paid will remain acquired by the owner. 
The customer will be able to use his travel insurance contracted in his country of origin where he can invoke the “Force Majeure” clause to get his money back. 
Depending on the epidemic situation and the recommendations or rules of the French government, our customers may be asked to respect barrier gestures (wearing a mask, washing hands, etc.) and up to the presentation of a Health Pass showing a complete vaccination against COVID on the date of the stay.

Standard Prices :

Prices are in Euros (€), VAT included.
Prices are for 2 persons, including breakfasts and Tourist taxes.
OPTIONS : Early Check In (from 11:00) and Late Check Out (up to 15:00) : 40€. Must be asked at reservation. Subject to availibility, confirmed in the 24h. Baby cot : 5€/night. Must be ordered when booking. Look also to the section “Services Prices”
Person in extra costs : 10€/night/child (< 12yo) ; 20€/night/adult ; baby and child below 2y (at the time of your stay) are our guests so free of charge, but should be declared as child (a special discount will be applied at payment ; check the box “Discount for child under 2yo”). Baby Cot 5€/night.
Rates 2023 LOW SEASON From Monday, 13 March to Monday, 01 May and from Sunday, 01 October to Monday, 13 November
ROOMS (price per night in €) 1 night 3 nights and more 5 nights and more
Double Room x 110 100
Suite 1 room x 120 110
Suite 2 rooms x 130 120
Rates 2023 MID SEASON From Monday, 02 May to Friday, 30 June and from Sunday, 03 September to Saturday, 30 September
ROOMS (price per night in €) 1 night 2 nights 3 nights and more 5 nights and more
Double Room 140 125 120 110
Suite 1 room 150 135 130 120
Suite 2 rooms 160 145 140 130
Rates 2023 HIGH SEASON From Saturday, 01 july to Saturday, 02 September
ROOMS (price per night in €) 1 night 2 nights 3 nights and more 5 nights and more
Double Room 150 135 130 120
Suite 1 room 160 145 140 130
Suite 2 rooms 170 155 150 140
Prices are in Euros (€), all taxes included (VAT and Tourists taxes).
For the cottages Le Ventoux and Les Alpilles, prices are for 4 persons. For Studio Luberon, prices are for 2 persons.
Prices are including linen, bath towels and the cleaning at the end of your stay. For of 2 consecutive weeks stay, a complementary 5% discount is applied.
Prices are excluding breakfasts and access to the Wellness area.
Early Check In and Late Check Out options are not available.
Person in extra costs : 10€/night/child (< 12yo) ; 20€/night/adult ; baby and child below 2y (at the time of your stay) are our guests so free of charge, but should be declared as child (a special discount is applied). Baby Cot 5€/night.
Saison 2023 REST OF THE YEAR From Monday, 13 March to Friday, 23 June, and from Saturday, 09 September to Monday, 13 November. HIGH SEASON From Saturday, 24 June to Friday, 08 September
GUESTHOUSES 3 nights Week 3 nights Week
LE VENTOUX 440 850 – 1160
LES ALPILLES 540 950 – 1480
STUDIO Luberon 360 720 420 910
SERVICES Prix en € TTC
Breakfast 12€ / person
Diner / Table d’hôtes 35€ / person
Platter to share 15 €
Drinks à la carte
SPA – access to Jacuzzi & Sauna 20€ / couple / session
Early Check In (from 11:00) / Late Check Out (15:00 at the latest) 40 €
Baby Cot 5€/night
Electric charging station Hybrid 10€ / charge Electric 20€ / charge
Massage (partner) depends on type and lenght
Bike rental (partner) depends on bike type and rental lenght

Payment :

All payments have to be made in euros (€). Our prices are VAT inclusive. Payments can be made by Credit Card (Visa / Mastercard / Maestro), by bank transfer (SWIFT), or in cash. For security questions, we will never accept or ask you to send us directly by phone or email your Credit Card informations, but will use or propose you to use secured online payment systems (Stripe or Paypal, or the one of an OTA).
For Direct Booking, the balance of the rental is to be paid on the day of arrival. Consumptions and additional services will be paid at the end of stay. For Booking via an OTA, the balance is collected directly by the OTA.
They will be communicated to you on request, for bank transfer within the European Union (SEPA transfer, normally free of charge).

Check in and Check out :

The customer arrives the first day of stay in between 16h and 19h (4pm and 7pm), unless the customer has previously and expressly agreed to another schedule with the owner. In case of earlier arrival, the owner can refuse to accept the customer and ask him to come later, unless “Early Check In” service has been booked (for Rooms and Suites only). In case of unexpected late or deferred arrival, the customer has to prevent the owner before 16h (4pm). Without any notice of late or deferred arrival to the owner, the owner will consider it as a no-show and is allowed to re-rent the accommodation after 19h (7pm). Please note that any request for late arrival may also result in additional charges..
The customer commits to return rooms and/or cottages in good condition and to signal to the owner any damage. Rooms and cottages must be vacated by 10:30am on day of departure, unless our Late Check Out offer was booked (with additional costs, for Rooms and Suites only).

Capacity :

A baby under two years of age at the time of your stay is considered … a child. If Babies are our guests (free of charge), they still must be reported. When booking, please right indicate your total number of children. When arriving at payment, check the box “Discount for child under 2yo” if you have one.  Baby cot is available as an option. A child over the age of 12 at the time of stay counts as an adult.
Unfortunately our accommodation is not suitable for people with disabilities. Our rooms are all upstairs and if our guesthouses are full footing, they are not suitable for persons in a wheelchair.   

The reservation is made for a specific number of people, adults and children. If the number of people on arrival exceeds the number of people declared, the owner is able to refuse additional customers. This refusal can in no case be considered as a modification or a termination of the reservation at the initiative of the owner.

Insurances :

We ask our customers to contract a Holiday Insurance for their stay. A Holiday Insurance is often associated with your Primary Home Insurance but you need to ask your insurer. This guarantee extends the protection of the main residence to a temporary home, for a weekend or vacation. 

In times of uncertainty, we encourage you to contract a travel cancellation insurance, and to ensure it covers COVID-19 situations.  Some credit cards also allow you to benefit from a travel insurance that can cover the cancellation, modification and interruption of your trip due to illness or accident.

Use of accommodations and common places :

The tenant can’t in no event of any right  stay in places at the expiration of the period of rent initially contracted, except a new agreement is signed by the tenant and the owner. The customer will have to respect the peaceful character of the house and associated garden and services, and make a usage of the places corresponding to their destination. He commits to become aware of and respect the rules of the Guesthouse.

All goods brought by the customer in the rooms remain under his responsibility. The customer agrees to lock the doors of the room, the B&B entrance door or the Cottages when he leaves. He may be held responsible for any deterioration or theft occurring in his absence while the doors have been left open.

The customer agrees to report to the owner any damage that have occurred during his stay. The owner reserves the right to charge the customer for any damage. Prior to the stay, the client will contract a Holiday Insurance (see Insurances).
The children from 0 to 99 years old are welcome ! The young children must be always accompanied by a relative and remain under their relatives responsibility wherever in the House, the park (please note there is a non secured river border) and the swimming pool (If the entrance to the pool is secured by barriers, the bathing is without surveillance).
Smoking is prohibited inside buildings, whether they are common or private. It is then forbidden to smoke inside the B&B House, your rooms or inside the cottages / Guesthouses. It is also forbidden to smoke in the swimming pool area, the Wellness area and the summer kitchen area. Ashtrays are at disposal outside, near outdoor garden furnitures.
For reasons of hygiene and safety of our hosts, no pet is authorized. If a guest comes with an animal for check in, the owner can refuse the guest. This refusal cannot be considered as a modification or a break of the contract on the initiative of the owner. If a guest introduces an animal without notice during his stay, he will be asked to leave the Guesthouse immediately. The costs corresponding to the total accommodation will remain entirely acquired to the owner.

If our Guest House has secure private parking, your car and its contents remain under your responsibility. If our Guest House has a bicycle cabin, your bicycle and its equipment remain under your responsibility.

Depending on the epidemic situation and the recommendations or rules of the French government, our customers may be asked to respect barrier gestures (wearing a mask, washing hands, etc.) and up to the presentation of a Health Pass showing a complete vaccination against COVID on the date of the stay. 
We could also restrict access to certain services, without the customer being able to claim any damages or interest

Remaining COVID special terms :

Depending on the epidemic situation and the recommendations or rules of the French government, our customers may be asked to respect barrier gestures (wearing a mask, washing hands, etc.) and up to the presentation of a Health Pass showing a complete vaccination against COVID on the date of the stay.
Cleanliness has always been one of our priority. 
For B&B rooms and Suites, we gently ask our customers to respect check out times and to open the room windows to ventilate before leaving. As well as we gently ask our new guests coming to respect Check In times, so that we can correctly clean the rooms.
For the Guesthouses / cottages, we ask not only the Guests to return us the cottages «in a good state of cleanliness» but to do a real cleaning at the end of your stay ; all necessary equipments will be made available. We’ll then do a second full  cleaning. B&B common areas, door handles, stair ramps, etc. will be regularly disinfected. Signs reminding of the barrier gestures to be respected are posted in the House. We will offer you the possibility to wash your hands in different House’s spots.
The customer undertakes not to go to Côté Provence if he has COVID typical symptoms. Note that your body temperature can be tested when checking in. The customer agrees not to go to Côté Provence if he has been tested positive and must follow a period of quarantine or isolation. The customer agrees to not exercise any legal action against Côté Provence in case of Covid contamination detected during or after his stay at Côté Provence.
For our B&B guests, breakfasts will be served outdoor in our Patio as a buffet. We ask for and washing before accessing the buffet. We have enough tables to allow you continue keep your distance if you wish. If the breakfasts are to be done indoor because of weather conditions, we will agree on a schedule so the distances can be respected indoor but with several services. We do offer again Table d’hôtes when it is possible to do it outdoor. For this friendly dinner with meals shared by all customers around the same table, a Vaccination Pass will be asked. The summer kitchen remains in service, but we ask our customers for special care before, during and after use:
  • Mandatory hand washing prior of any use
  • The used dishes must be washed immediately with water and dishwashing liquid. And immediately wiped, then stored. The work surface should be cleaned with a soapy sponge.
  • The used table and chairs should also be cleaned with a soapy sponge.
  • We will provide a large fridge that is compartmentalized by room to avoid mixing food and handling others packaging.
If these few rules necessary to everyone’s safety are not respected, the summer kitchen will no longer be in service.

Pool area

It is mandatory to take off your shoes to access the pool area. Hydroalcoholic gel is available at the entrance to the swimming pool. Hand disinfection is mandatory before handling the door handles. Sunbrellas with deckchairs are set up at respectable distance one from each other. Please avoid handling the deckchairs and parasols.

The toilets located at the entrance to the swimming pool has been equipped with a sink for washing hands. An outdoor shower is also available at the Pool Area.

Outdoor games We offer a large lot on which we have arranged different spots where to relax, far away one from another. You can enjoy those spots at your ease but please avoid moving the garden furniture. For outdoor games, we do provide again equipments as badminton rackets or ping pong rackets and balls, that we regularly disinfect (but not the petanque balls !) ; always preferably use your own equipments.
We have chosen to continue to operate as during the COVID crisis, namely not to leave free access to the Wellness area.
Access to the Wellness area will be authorized to 4 / 6 people maximum at the same time, from the same family or friend circle. Access is by reservation only and with an additional cost.

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