FAQ
Frequently asked questions and answers
How can I make my reservation ?
Through our online booking system, from our BOOK page. We ask you to fill in the online form and then pay a deposit of 30% via credit card or Paypal.
Can I book by telephone or email ?
NO . For security reasons, we do not take any credit card number by phone or email. For groups, we can establish a quote and provide our IBAN for the payment of the deposit by transfer.
I have more confidence in Booking.com and or AirBnB. Can I book through one of those ?
YES. We are present on both platforms.
What are the cancellation conditions ?
Main rule is that, for direct booking via our Website, if the cancellation intervenes more than 30 days before the beginning of the stay, the cancellation is at no costs. Please consult our Terms & Conditions page.
Do you take vacation checks ?
NO. The system is too restrictive for a small structure like ours.
Do you take credit cards ?
YES. We accept all major credit and debit cards. But no American Express.
Can we pay via PAYPAL ?
YES. But for questions of fees, we prefer the credit card.
Do you still accept checks ?
YES. French bank cheques only. But for practical questions, we prefer payment by credit card.
What are the Check In times ?
Arrivals for both Rooms and Cottages are from 4pm. And until 7pm.
I want to have my room sooner or free it later. Is that possible?
YES. IF and only if you have booked the Early Check In and/or Late Check Out option.
I want to arrive earlier without necessarily settling in my room. Is that possible ?
NO. Unless you have subscribed to the Early Check In option. The simple fact of stopping us to welcome you and give you some instructions delays us to be ready for the arrivals of 16h. We also have to take time off, go shopping for your meals, go to the post office or the doctor, … for us, for our children …. Thanks for your understanding.
My plane lands/ my train arrives at 10:30 pm in Marseille/ Avignon, I will be at Côté Provence at 11:00 pm. Is it possible?
NO and YES.
After your plane has touched down (if it is not late), you should count between 1h30 and 2h to reach Côté Provence, the time you collect your luggage (it is longer in the South) and your rental car (it is longer in the South). We advise you to take a first night hotel at the airport.
On arrival at the station (if your train is not late), the time you pick up your rental car (it is longer in the South), you should count 1h – 1h15 to reach Côté Provence.
We are a simple Guest House, have no employee(s) 24/24, also take a few evenings for us as a family …. We can provide someone to welcome you, but this can entail an additional cost (up to 50 €, salary + travel). In all cases a late arrival must be scheduled at the reservation. Thank you for your understanding.
Is the pool secure ?
YES. The Pool area is surrounded by barriers with children access security door locks. Bathing is unsupervised.
I have friends renting next door but they don’t have a pool. I can invite them to come and enjoy the one in Côté Provence ?
NO. The use of the pool as all the facilities of Côté Provence is reserved for the residents of Côté Provence.
Is the swimming pool heated?
YES and NO. The pool is heated by the generous Sun of Provence only (but shining +280 days per year).
Is the swimming pool private?
NO. It is shared by the B&B guests and those of the Cottages. But the pool area (+500 sqm) and the swimming pool itself (78 sqm) are large enough to keep distances.
What are are the opening hours ?
The swimming pool is open from 10am to 8pm.
When is the pool accessible ?
The pool is put into service around mid-April and remains in service until mid-October if the weather permits.
Are there Restaurants in the surrounding ?
YES. Please consult our dedicated post “Restaurants“.
Will you serve Dinner when we arrive ?
MAY BE. The Table d’hôtes is offered occasionally (depending on the seasons, requests, and the mood of the Chef!). For groups, please inquire at the time of booking. Otherwise we offer mixed boards (charcuterie, cheese, raw vegetables) on request. Accompanied by a fine wine list.
See also below Table d’hôtes and Summer Kitchen.
Is there a kitchen available ?
YES. A summer kitchen is available to our B&B guests. It is outdoor, equipped with a fridge, microwave, kettle, a small glass-ceramic cook top…. and tableware. It allows you to prepare light meals. The Cottage have their own fully equipped kitchen and a BBQ.
Are barbecues possible ?
Only for the Guesthouses / Cottages and only at the locations provided for this purpose (and when it is not windy). There are no BBQ facilities for the B&B guests.
Is it possible to use your personal kitchen ?
NO. Our kitchen (that of our House) remains private. If you want to organize a meal for a Group, we will offer you our Table d’hôtes.
Is the Table d’hôtes / Dinner offered every evening ?
NO. We offer the Table d’hôtes only occasionally (depending on the season, if there are enough requests, and according to the desire of the Chef). We now offer on demand mixed boards (charcuterie, cheese, raw vegetables) accompanied by a beautiful wine list.
Are there restaurants near Côté Provence ?
YES. See our “Dine & Wine” category, and tag “Restaurants”.
Can I come with my pet ?
NO. For reasons of hygiene and safety, no pet is authorized.
Is it better to have his own vehicule to enjoy Côté Provence ?
YES. If Côté Provence is not isolated, with villages with all amenities around us, still we are in the countryside. We strongly advice to have a car. Or a bike.
Can we easily reach Côté Provence by Taxi ?
YES. From Avignon (TGV station).
YES and NO. From Marseille Provence Airport. You’ll find a taxi for sure but it will cost you much than to rent a car.
Can I easily order a Taxi from Côté Provence ?
NO. Our advice is to plan and reserve your taxi’s trips in advance. There are few taxis and Ubers around. And if we will always try to help you find one, we don’t have a concierge service.
Can I privatize Côté Provence ?
YES and NO. You can always book all rooms and/or cottages to be on your own, and we will be keen on welcoming you and your family or friends, prepare your breakfast (and dinner as an option).
But Côté Provence remains a Guesthouse (with services) …. and our House.
It is not possible to invite people from the outside (who would not have accommodation on site).
