FAQ
Frequently asked questions and answers
What are the cancellation conditions ?
Main rule is that, for direct booking via our Website, if the cancellation intervenes more than 30 days before the beginning of the stay, the cancellation is at no costs. Please consult our Terms & Conditions page.
Is there a specific cancellation policy for COVID-19 ?
YES, we offer special conditions in case of lockdown for example. Please consult our Terms & Conditions page.
Is the pool secure ?
YES. The Pool area is surrounded by barriers with children access security door locks. Bathing is unsupervised.
Is the swimming pool heated?
YES and NO. The pool is heated by the generous Sun of Provence only (but shining +280 days per year).
Is the swimming pool private?
NO. It is shared by the B&B guests and those of the Cottages. But the pool area (+500 sqm) and the swimming pool itself (78 sqm) are large enough to keep distances.
Is the pool open despite the COVID?
YES. With some hygiene rules and social distancing.
Are there Restaurants in the surrounding ?
YES. Please consult our category page “DINE & WINE”, and/or tag Restaurants.
Will you serve Dinner when we arrive ?
Could be. In high season, we were used to serve dinner twice a week, with a minimum of 8 persons. Due to COVID, we’ve stopped at this point. Please call or mail us before arrival.
Is the Table d’hôtes / Dinner offered every evening ?
NO. In high season, we offer it about 2 times a week, with a minimum of 8 people.
Is the Table d’hôtes offered during COVID ?
NO. The objective of the “Table d’hôtes” is to be able to gather Guests around the same table (and the same familial dishes and plates) to meet. This is no longer possible at the moment. 2. Certain restrictions are still imposed by the French government make catering service difficult.
However, depending on the evolution of the pandemic, we plan to offer individual catering on separate tables.
Are there restaurants near Côté Provence ?
YES. See our “Gastronomy & Wine” category, and tag “Restaurants”.
Is there a kitchen available ?
YES. A summer kitchen is available to our B&B guests. It is outdoor, equipped with a fridge, microwave, kettle, …. and tableware. It allows you to prepare light meals. The Cottage have their own fully equipped kitchen and a BBQ.
Are barbecues possible ?
Only for the Guesthouses / Cottages and only at the locations provided for this purpose (and when it is not windy). There are no BBQ facilities for the B&B guests.
Is it possible to use your personal kitchen ?
NO. Our kitchen (that of our House) remains private. If you want to organize a meal for a Group, we will offer you our Table d’hôtes.
Can I come with my pet ?
NO. For reasons of hygiene and safety, no pet is authorized.
Is it better to have his own vehicule to enjoy Côté Provence ?
YES. If Côté Provence is not isolated, with villages with all amenities around us, still we are in the countryside. We strongly advice to have a car. Or a bike.
Can we easily reach Côté Provence by Taxi ?
YES. From Avignon (TGV station).
YES and NO. From Marseille Provence Airport. You’ll find a taxi for sure but it will cost you much than to rent a car.
Can I easily order a Taxi from Côté Provence ?
NO. Our advice is to plan and reserve your taxi’s trips in advance. There are few taxis and Ubers around. And if we will always try to help you find one, we don’t have a concierge service.
Can I privatize Côté Provence ?
YES and NO. You can always book all rooms and/or cottages to be on your own, but Côté Provence remains a Guesthouse (with services) …. and our House. We will be keen on welcoming you and your family or friends, prepare your breakfast (and dinner as an option). Our kitchen remains private in all case.
